Return & Refund Policy – Coffee Mug Products

We want you to be fully satisfied with your purchase. Please review our return and refund guidelines below:

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• The product must be unused, unwashed, and in its original packaging.
• Items that are damaged due to misuse or improper handling are not eligible for return.

2. Damaged or Defective Products

• If you receive a damaged, broken, or defective mug, you must report it within 48 hours of delivery.
• Please provide clear photos of the product and packaging for verification.

3. Return Process

• To initiate a return, contact customer support at: cable.work755@gmail.com
• Include your order details, reason for return, and supporting images (if applicable).
• Once approved, return instructions will be shared.

4. Refund Policy

• Refunds are processed after the returned item is received and inspected.
• If approved, the refund will be issued to the original payment method within 5–7 business days.
• Shipping charges (if any) are non-refundable unless the item is defective or incorrect.

5. Non-Returnable Items

• Customized or personalized mugs are not eligible for return or refund, unless they arrive damaged or defective.

6. Exchange Policy

• Exchanges are only available for damaged or defective items, subject to stock availability.

7. Cancellation Policy

• Orders can be canceled only if they have not been shipped.
• Once shipped, cancellation requests will not be accepted.

For any support or queries, please contact: cable.work755@gmail.com